Frequently Asked Questions (FAQ)

Welcome to the Adesua.Store FAQ page! Here, you’ll find answers to some of the most commonly asked questions about our products, services, and policies. If you can’t find what you’re looking for, feel free to reach out to us via returns@adesua.store or call +233 248 352 126.

1. What products do you sell?

We offer a wide range of products, including:

•School Textbooks

•Stationery

•Office Supplies

•Other Books (Fiction, Non-fiction, etc.)

2. Do you have physical store locations?

Yes! We have two physical locations:

•Oyibi Store

•Amrahia Store

3. Do you offer delivery?

Yes, we provide nationwide delivery for online orders. Delivery times range from 2-5 business days, depending on your location.

4. How can I make a purchase online?

To make a purchase:

1.Browse our website and add items to your cart.

2.Proceed to checkout and fill in your details.

3.Select a payment method (mobile money, credit/debit card, or bank transfer).

4.Complete your order and wait for a confirmation email.

5. Can I cancel my order?

You can cancel your order as long as it hasn’t been dispatched. Once the order is shipped, it will follow our Return and Refund Policy.

6. Do you offer refunds or exchanges?

Yes, we offer refunds within 7 days of purchase for unused and undamaged items. Please see our Refund and Returns Policy for more details.

We do not offer exchanges.

7. How do I return an item?

To return an item, please contact us at returns@adesua.store within 7 days of receiving your order. You will need to provide proof of purchase and ensure the item is unused and undamaged.

You are responsible for the return shipping costs.

8. What payment methods do you accept?

We accept:

•Mobile Money (Ghana)

•Credit/Debit Cards

•Bank Transfers

9. Do you offer discounts or promotions?

We occasionally offer discounts and promotions. Please subscribe to our newsletter or follow us on social media to stay updated on the latest offers!

10. How can I contact customer service?

You can reach us via:

•Email: returns@adesua.store

•Phone: +233 248 352 126

11. How do I track my order?

Once your order has been dispatched, you will receive an email with tracking information. You can use this information to track your order through the courier service.

12. Can I place a bulk order for my school or organization?

Yes, we offer bulk and wholesale pricing for schools, institutions, and businesses. Please contact us at returns@adesua.store to discuss your needs and receive a custom quote.

13. Do you ship internationally?

Currently, we only offer delivery within Ghana.

14. What should I do if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 7 days of receiving your order. We will work with you to resolve the issue, including processing a return or refund.

15. How do I apply for a refund?

To apply for a refund, please follow the steps outlined in our Refund and Returns Policy. Ensure that the item is unused, undamaged, and you have proof of purchase. Refunds will be issued to your original payment method or as store credit.

Need Further Assistance?

If you have any other questions, don’t hesitate to get in touch with our customer service team at returns@adesua.store or call +233 248 352 126. We’re here to help!