Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

Shipping is done in collaboration with DHL. Once necessary quality checks are done, your products are shipped directly to your doorstep.

Do You Ship Internationally?

Unfortunately, adesua.store does not have an international reach. Orders are shipped to our customers within Ghana.

How Long Will It Take To Get My Package?

Deliveries may take up to four days to get to you depending on your location.

PAYMENT

What Payment Methods Are Accepted?

Once you accept payments with cedi.io funds payments on sales will be deposited to your business account or your mobile money account.

Is Buying On-Line Safe?

Buying online is safe and secure. All information provided in terms of making orders and payments or for promotional purposes is encrypted and protected through SSL (Secured Secured Socket Layer)

Order & Retunrs

How do I place an Order?

After successful registration of your customer account, you can shop and order from our store from any categories of products listed on the site.

How Can I Cancel Or Change My Order?

You cannot change/ cancel an order once payment has been approved.

Do I need an account to place an order?

You do need an account to place an order once registration is successful or complete.

How Can I Return a Product?

All products, once sold are non-returnable. However, exceptions will be made on account of defect or quality concerns provided these are reported to Customer Service via sales@adesua.store within 3 days upon receipt of goods. All such products must be returned in their original condition/packaging and must be accompanied by the order number for verification.
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