Adesua.Store Policy Document
Welcome to Adesua.Store! This policy outlines the terms and conditions for using our services, whether through our online store or at our physical locations. By shopping with us, you agree to comply with these policies.
1. General Terms
1.1 Store Information:
•Online Store: https://adesua.store
•Physical Locations: Oyibi and Amrahia
•Customer Service Email: returns@adesua.store
•Customer Service Phone: +233 248 352 126
1.2 Operating Hours:
•Physical stores are open Monday to Saturday, from 8:00 AM to 6:00 PM.
•Online orders can be placed 24/7, with processing during business hours.
1.3 Acceptance of Orders:
•Adesua.Store reserves the right to accept or decline any order based on availability or other considerations.
2. Purchases
2.1 Pricing:
•All prices listed on the website and in-store are final and inclusive of applicable taxes.
•Prices are subject to change without notice.
2.2 Payment Options:
•Online Store: Accepted payment methods include credit/debit cards, mobile money, and bank transfers.
•Physical Store: Payments can be made in cash, via mobile money, or with a credit/debit card.
2.3 Order Fulfillment:
•Online orders are processed within 1-2 business days.
•Customers will receive an email or SMS notification once their order is ready for dispatch or pick-up.
3. Delivery and Pick-Up
3.1 Nationwide Delivery:
•Delivery fees vary based on location and package weight.
•Estimated delivery time is 2-5 business days, depending on the location.
3.2 In-Store Pick-Up:
•Customers can opt for pick-up at Oyibi or Amrahia. Orders must be collected within 7 days of notification.
4. Returns and Refunds
Refer to our Refund and Returns Policy here.
5. Customer Responsibilities
5.1 Accuracy of Information:
•Customers are responsible for providing accurate details during checkout to ensure successful delivery.
5.2 Item Care:
•Customers must inspect items upon receipt and report any issues within 24 hours.
5.3 Misuse of Products:
•Adesua.Store is not liable for damage or loss resulting from misuse or improper handling of purchased items.
6. Promotions and Discounts
6.1 Eligibility:
•Discounts and promotions are valid only during the specified period and cannot be combined with other offers unless stated.
6.2 Misuse:
•Adesua.Store reserves the right to revoke discounts if misuse or fraudulent activity is detected.
7. Privacy Policy
7.1 Data Collection:
•We collect personal information (e.g., name, address, email) for order processing and communication purposes.
7.2 Data Security:
•Adesua.Store ensures customer data is securely stored and not shared with third parties without consent.
7.3 Opt-Out:
•Customers can opt out of marketing communications by emailing returns@adesua.store.
8. Dispute Resolution
•Any disputes arising from transactions will be addressed amicably. Customers can escalate unresolved issues to Ghana’s Consumer Protection Agency.
9. Changes to Policies
Adesua.Store reserves the right to update these policies at any time. Customers will be notified of significant changes via the website or email.
10. Contact Us
For questions or concerns, please contact us at:
•Email: returns@adesua.store
•Phone: +233 248 352 126
Thank you for choosing Adesua.Store. We are committed to serving you with excellence!